Privacy Policy
Privacy Policy
Last updated: August 10, 2026
VELVESCA respects your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, subscribe to communications, or otherwise interact with VELVESCA.
1. Information We Collect
Depending on how you interact with VELVESCA, we may collect information such as your name, email address, telephone number, billing address, shipping address, order details, payment-related information, account information, customer-service correspondence, product reviews, and other information you choose to provide.
When you use our website, certain technical information may be collected automatically, including IP address, browser type, device information, operating system, referring pages, pages viewed, interactions with the site, approximate location, and cookie or similar technology identifiers.
Payment card information may be processed directly by our payment providers rather than stored by VELVESCA.
2. How We Collect Information
We may collect personal information directly from you, automatically through your device or browser, and from service providers that assist us with ecommerce, payments, fulfillment, analytics, advertising, fraud prevention, and customer support.
3. How We Use Personal Information
We may use personal information to process and fulfill orders, collect payments, provide shipping and tracking, communicate with you, respond to customer-service requests, manage returns and refunds, detect fraud, secure our website, maintain customer accounts, improve products and services, analyze website performance, comply with legal obligations, and provide marketing where permitted.
Where required by law, we obtain consent before sending certain marketing communications.
4. Cookies and Similar Technologies
VELVESCA and our service providers may use cookies, pixels, tags, local storage, and similar technologies to keep the website functioning, remember preferences, understand website usage, measure performance, prevent fraud, and support advertising or marketing.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.
Where required by applicable law, we provide additional choices regarding non-essential cookies.
5. How We Disclose Information
We may disclose personal information to companies that help us operate VELVESCA, including ecommerce platform providers, payment processors, shipping and fulfillment partners, customer-support providers, analytics providers, marketing platforms, fraud-prevention services, professional advisers, and technology vendors.
These companies may process information only as necessary to provide their services or as otherwise permitted by applicable law.
We may also disclose information where required to comply with law, court orders, valid government requests, enforce our agreements, investigate fraud or security incidents, or protect our legal rights and the safety of others.
If VELVESCA is involved in a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction subject to applicable law.
6. Advertising and Analytics
We may use analytics and advertising technologies to understand how customers interact with VELVESCA and to measure or personalize marketing.
Depending on the technologies we use and the law applicable to you, certain advertising-related disclosures may be considered “sharing,” “targeted advertising,” or a “sale” of personal information under particular privacy laws even where no money is exchanged for your information.
Where required, we provide legally applicable opt-out rights.
7. Your Privacy Rights
Depending on where you live, you may have rights to request access to personal information we hold about you, request correction, request deletion, obtain a portable copy, object to or restrict certain processing, withdraw consent, or opt out of certain targeted advertising, selling, or sharing of personal information.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
Authorized agents may submit requests where permitted by applicable law and subject to appropriate verification.
8. Marketing Communications
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing messages.
Even if you unsubscribe from marketing, we may continue sending transactional communications related to orders, payments, shipping, returns, security, or other service-related matters.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable law.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
11. International Data Transfers
Our customers, service providers, fulfillment partners, or technology providers may be located in different countries.
As a result, personal information may be processed outside the country where you live.
Where required, we use legally recognized safeguards for international data transfers.
12. Children's Privacy
VELVESCA is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information in violation of applicable law, please contact us so that we can review and, where appropriate, delete the information.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
Their privacy practices are governed by their own policies, and VELVESCA is not responsible for the privacy practices of third parties.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to make a privacy-related complaint, please contact:
VELVESCA Customer Care
support@velvesca.com
Company Name: Guangzhou Ruilu Apparel Co., Ltd.
Company Address: Room 702, 7th Floor, No. 3 Dakang Road, Xintang Town, Zengcheng District, Guangzhou, Guangdong, China
Contact Number: +86 15815443024