Shipping Policy
Shipping & Delivery
Last updated: August 10, 2026
Thank you for shopping with VELVESCA.
We want your order to reach you safely and as smoothly as possible. Please review the information below regarding processing, delivery estimates, tracking, and order changes.
Order Processing
Delivery consists of two stages: order processing and shipping.
Orders are reviewed, prepared, quality checked, packaged, and submitted for dispatch after payment has been successfully received.
Most orders are prepared for dispatch within 72 hours of being placed.
Processing times may be longer during holidays, promotional periods, product launches, or periods of unusually high order volume.
Estimated Shipping Times
Estimated delivery times apply to items that are currently in stock.
| Destination | Estimated Delivery |
|---|---|
| United States & Canada | 2–4 weeks |
| Australia & New Zealand | 2–4 weeks |
| United Kingdom & Europe | 2–4 weeks |
| Other International Destinations | 2–5 weeks |
These timeframes are estimates rather than guaranteed delivery dates.
Customs processing, local postal delays, severe weather, holidays, carrier disruptions, or other circumstances outside our control may result in additional transit time.
Insured Shipping
Where insured shipping applies, orders that are confirmed to have been lost during transit or that arrive damaged may qualify for a replacement at no additional product cost.
VELVESCA may require reasonable supporting evidence, including photographs of damaged items or packaging, before approving a replacement.
Please contact:
and include your order number and relevant photographs.
Priority Insured Shipping
When Priority Insured Shipping is offered and selected, the order receives priority during our fulfillment process.
Priority processing does not guarantee a specific delivery date. Depending on order volume, carrier availability, destination, or customs processing, actual transit time may be similar to standard shipping.
Priority shipments remain covered by the applicable shipping protection.
Separate Shipments
VELVESCA may fulfill products from more than one fulfillment location.
As a result, items from the same order may occasionally be shipped in separate packages and arrive on different dates.
You will not be charged additional shipping solely because we divide an order into multiple shipments.
Tracking Information
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Tracking numbers may take several days and, in some cases, up to approximately one week to display complete or accurate movement after shipment.
This does not necessarily mean that your package has not been shipped.
You may follow your shipment through the carrier's tracking service or a third-party tracking service such as 17TRACK.
Shipping Delays
Delivery can occasionally take longer than the estimates shown above.
Possible causes include customs delays, regional carrier disruptions, public holidays, weather conditions, increased order volume, or circumstances outside VELVESCA's reasonable control.
We appreciate your patience while your order is in transit.
Changing or Cancelling an Order
If you need to request a change or cancellation, contact us within 24 hours of placing your order at:
Please include your order number and clearly explain the requested change.
We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or has shipped, changes or cancellations may no longer be possible.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your address, contact us as soon as possible.
VELVESCA cannot guarantee that an address can be changed after fulfillment has begun.
Questions
For shipping or delivery questions, please contact:
Company Name: Guangzhou Ruilu Apparel Co., Ltd.
Company Address: Room 702, 7th Floor, No. 3 Dakang Road, Xintang Town, Zengcheng District, Guangzhou, Guangdong, China
Contact Number: +86 15815443024